Liftchair.com Terms & Conditions of Sale
Order CancellationsOrders are subject to a 10% cancellation fee. Orders cancelled after the product has shipped will be treated as a return. Customized products including but not limited to leather lift chairs, heat and massage lift chairs, the PR-502 Lift Chair, custom scooters, and custom adjustable beds, may not be returned or cancelled once the item is in production.
Items will be accepted for return within 10 days of receipt. You are responsible for all shipping costs and a 25% restocking fee. Parts returns are addressed below under "Parts". Returns will only be accepted if accompanied by a validated return authorization number, which must be displayed on the outside of the return packaging. Contact email@example.com to request a return authorize number. By using the return authorization number you are declaring that you have read and agree to the terms and conditions outlined herein. Some items are not returnable as stated below.
Our Return Address is provided in your return authorization email with your mandatory return authorization number. Returns shipped back to our shipping address and / or returns without a return authorization number will not be credited. You must obtain a return authorization number via email to receive credit for a return.
RefundsRefunds will be processed within 30 days once the returned item has been verified to be in 100% sale-able condition. Restocking and cancellation fees will be deducted from the refund amount. Returns which are received in a fashion other than authorized in the return authorization e-mail and those returned in poor condition will incur reductions from the refund amount. Refunds will be paid to the original credit card with which the order was placed. If the order was paid via check, a check will be mailed to you. Banking institutions vary in the time they take to post credits to your account. Please allow one to two billing cycles for the refund to appear on your statement. Parts are not refundable. See Parts Below.
Shipping PolicyOrders will take 1-4 working days to process. After an order has been processed, it will ship according to your shipping selection.
Lift ChairsDual and triple motor lift chairs, as well as petite and pr-502 lift chairs, are not refundable. White Gloves in home set up charges or White Gloves in home pick up and pack charges are not refundable.
Customized Lift ChairsCustomized lift chairs may not be returned. Customized lift chairs include but are not limited to those with: vinyl fabric, non-standard fabric, leather fabric, custom dimensions, heat and massage and more.
PartsParts are not refundable. Defective parts will be accepted for repair, replacement, or exchange within 30 days. Parts sent in for repair, replacement, and exchange must be in new, uninstalled condition. You assume all responsibility in the event that an incorrect product is ordered. Parts shipped may vary in appearance to their product image, but will be similar in operation. Any parts that are accepted back on a return authorization are subject to a 35% restocking fee because they must be re-sold as used parts at a discount. You agree to install the part per your lift chair manufacturer's recommendations. You agree not to hold Liftchair.com responsible for any damages or liability that arise during the installation of parts. If you decide to buy a new lift chair within one year of parts purchases we will allow a double discount and credit you half of what you spent on parts plus our best coupon off on a new lift chair or power recliner.